Terms & Conditions


Welcome to Xenva. These Terms & Conditions govern your access to and use of the Xenva website and services. By accessing our website or placing an order, you agree to comply with and be bound by the terms outlined below.

Please read these Terms & Conditions carefully before using our website.

Acceptance of Terms

By using the Xenva website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  • You agree to comply with all applicable laws and regulations.
  • You accept these Terms & Conditions in full.

If you do not agree with any part of these terms, please discontinue the use of our website and services.

About Xenva

Xenva is an online e-commerce store serving customers across the United Arab Emirates. We offer products in multiple categories, with a primary focus on Home Essentials and Health & Beauty products.

We reserve the right to update, modify, or discontinue products, services, or website features at any time without prior notice.

Use of the Website

By using our website, you agree:

  • Not to misuse or interfere with the website’s functionality.
  • Not to engage in fraudulent activities or unauthorized transactions.
  • Not to use the website for unlawful or prohibited purposes.
  • Not to attempt unauthorized access to our systems or customer data.

Any violation of these terms may result in restricted access, cancellation of orders, or legal action where necessary.

Product Information

We strive to ensure that all product descriptions, images, pricing, and information displayed on the Xenva website are accurate and up to date.

However:

  • Product colors may vary slightly due to screen settings and photography.
  • Minor variations in packaging or design may occur.
  • Product availability may change without notice.
  • Errors in pricing or descriptions may occasionally occur.

Xenva reserves the right to correct any errors and cancel orders affected by incorrect information.

Pricing & Payments

All prices listed on the website are displayed in the applicable currency and may change without prior notice.

Currently, Xenva operates primarily through:

  • Cash on Delivery (COD)

Customers are responsible for paying the full amount at the time of delivery.

We reserve the right to:

  • Refuse or cancel suspicious orders
  • Limit quantities purchased
  • Verify customer information before dispatch

Order Confirmation & Cancellation

After placing an order:

  • Customers may receive confirmation through phone call, email, SMS, or website communication.
  • Xenva may contact customers to verify order details before shipment.

We reserve the right to cancel orders if:

  • Customer information is incomplete or inaccurate
  • The customer is unreachable
  • Fraudulent activity is suspected
  • Products become unavailable

Customers may request order cancellation before dispatch by contacting support through the website chatbox.

Shipping & Delivery

Delivery timelines are estimated and may vary depending on:

  • Customer location
  • Courier availability
  • Public holidays
  • Operational delays

Xenva is not liable for delays caused by third-party delivery services or circumstances beyond our control.

Customers are responsible for providing accurate delivery information. Additional charges may apply for repeated delivery attempts due to incorrect addresses or unavailable recipients.

Returns & Refunds

Customer satisfaction is important to us. If customers receive damaged, defective, or incorrect products, they should contact our support team within the specified timeframe mentioned in our Return & Refund policies.

Returned products must:

  • Be unused where applicable
  • Include original packaging
  • Meet return eligibility conditions

Xenva reserves the right to reject return or refund requests that do not meet policy requirements.

Intellectual Property

All content available on the Xenva website, including but not limited to:

  • Logos
  • Text
  • Graphics
  • Product images
  • Website design
  • Content and branding

is the property of Xenva and protected under applicable intellectual property laws.

Unauthorized use, copying, or distribution of website content is strictly prohibited.

Limitation of Liability

Xenva shall not be held responsible for:

  • Indirect or incidental damages
  • Loss of profits or business
  • Delays caused by external factors
  • Technical interruptions or website downtime
  • Misuse of products by customers

Customers use the website and products at their own discretion and responsibility.

Privacy & Data Protection

Customer information collected through the website is handled according to our Privacy Policy.

By using the website, customers agree to the collection and use of information as described in our Privacy Policy.

Third-Party Services

Xenva may use third-party service providers for:

  • Shipping and logistics
  • Website hosting
  • Analytics
  • Technical support

We are not responsible for third-party websites, services, or external links connected to our platform.

Modifications to Terms

Xenva reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately upon being published on the website. Continued use of the website indicates acceptance of any revised terms.

Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws and regulations applicable in the United Arab Emirates.

Any disputes arising from the use of the website or services shall be subject to the appropriate legal jurisdiction within the UAE.

Contact Information

For questions regarding these Terms & Conditions, customers may contact our support team through the live chatbox available on the Xenva website.

We are committed to providing a transparent, secure, and reliable shopping experience for all customers.

Thank you for choosing Xenva.