Privacy Policy


At Xenva, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect customer information when you visit or make a purchase from our website.

By using the Xenva website, you agree to the practices described in this Privacy Policy.

Information We Collect

When customers interact with our website, we may collect certain personal and non-personal information to improve services and process orders efficiently.

Personal Information

We may collect the following details:

  • Full name
  • Phone number
  • Email address
  • Delivery address
  • Billing details
  • Order information
  • Communication records with customer support

This information is collected when customers:

  • Place an order
  • Contact support
  • Subscribe to updates
  • Participate in promotions or surveys

Non-Personal Information

We may automatically collect certain technical and browsing information, including:

  • IP address
  • Browser type
  • Device information
  • Website activity
  • Pages visited
  • Time spent on the website
  • Cookies and tracking data

This information helps us improve website performance and customer experience.

How We Use Your Information

Xenva uses customer information for the following purposes:

Order Processing

  • To confirm and deliver orders
  • To contact customers regarding purchases
  • To provide Cash on Delivery services
  • To manage returns, refunds, or exchanges

Customer Support

  • To respond to inquiries and support requests
  • To improve customer satisfaction
  • To provide order updates and delivery notifications

Website Improvement

  • To analyze website performance
  • To improve products, services, and user experience
  • To enhance website security and functionality

Marketing & Promotions

With customer consent, we may use contact information to:

  • Send promotional offers
  • Share discounts and campaigns
  • Provide product updates and announcements

Customers may opt out of promotional communications at any time.

Cash on Delivery (COD) Information

As Xenva operates on a Cash on Delivery model within the UAE, customers may be contacted by our team or delivery partners to confirm order details before dispatch.

Failure to respond to confirmation calls or messages may result in order cancellation.

Sharing of Information

Xenva respects customer privacy and does not sell or rent personal information to third parties.

However, information may be shared with trusted third parties when necessary for business operations, including:

  • Delivery and logistics partners
  • Payment and fraud prevention services
  • Technical and website service providers
  • Legal authorities when required by law

All third-party partners are expected to maintain the confidentiality and security of customer information.

Data Protection & Security

We implement appropriate security measures to protect customer information from:

  • Unauthorized access
  • Data misuse
  • Loss or theft
  • Alteration or disclosure

While we strive to use commercially acceptable methods to protect personal data, no online system can guarantee complete security. Customers use the website at their own discretion and risk.

Cookies Policy

Xenva may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance shopping experience

Customers may disable cookies through browser settings, although certain website features may not function properly afterward.

Third-Party Links

Our website may contain links to external or third-party websites. Xenva is not responsible for the privacy practices, content, or policies of those websites.

Customers are encouraged to review the privacy policies of any external websites they visit.

Customer Rights

Customers have the right to:

  • Access their personal information
  • Request corrections to inaccurate data
  • Request deletion of personal information where applicable
  • Opt out of marketing communications

To make such requests, customers may contact us through the website chatbox.

Children’s Privacy

Xenva does not knowingly collect personal information from children under the age of 13. If such information is identified, we will take appropriate steps to remove it promptly.

Retention of Information

We may retain customer information for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce store policies

After this period, information may be securely deleted or anonymized.

Policy Changes

Xenva reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes will become effective immediately upon posting on this page. Customers are encouraged to review this policy periodically to stay informed about how their information is protected.

Contact & Support

If you have any questions regarding this Privacy Policy or how your information is handled, please contact our support team through the live chatbox available on the Xenva website.

We are committed to maintaining transparency, trust, and security for all our customers across the United Arab Emirates.

Thank you for choosing Xenva.